| Even though Windows 7 is a brand new operating | | | | firewalls, and filtering software. Try disabling it, do not |
| system, it is inevitable that the Internet connection will | | | | worry after a reboot they should be turned back on |
| from time to time require a reset. While trying the | | | | automatically. You may even want to try adding |
| stand things like restarting your cable or DSL modem | | | | Internet Explorer to the trusted programs list. |
| may help if the problem is with the actual connection. | | | | Sometimes called Exceptions List. |
| Sometimes the problem will be with the computer, and | | | | If you are using a router, you can even try by-passing |
| when that happens you may end up scratching your | | | | it temporarily. Do this by turning everything off, take the |
| head and listening to cheesy hold music while waiting | | | | wire running from your computer to the router and |
| for the technical support agent to come back to the | | | | switch it to the modem itself. Turn on the modem, wait |
| phone. Worse yet after waiting and waiting the tech | | | | 3-5 minutes for it to load then turn on the computer |
| may very well come back and tell you the problem | | | | again. Let Windows 7 boot up, then try Internet |
| cannot be resolved on their side and suggest you | | | | Explorer again. If it works now, the problem lies within |
| contact the manufacturer of the computer. Which | | | | the router itself. Could be a bad router, or it may need |
| means more time spent on hold, and the very probable | | | | to be re-configured. |
| start of a migraine. | | | | For that matter take a look at the modem itself and |
| In this article I will try and save you some time and | | | | make sure all the proper lights are on and solid. Activity |
| headaches, I will be going over the main steps you will | | | | lights may or may not blink with activity on the |
| want to take when trying to fix a connection problem | | | | network, however the rest of the lights should be on |
| within Windows 7. The first is of course, restarting the | | | | and steady. A blinking light typically indicates a problem |
| computer, your router and your modem. If after this | | | | with that part of the connection. |
| the connection is still not working correctly you may | | | | If that last step fails you will most likely want to call |
| want to try some of these next steps. | | | | your Internet provider and have them walk you |
| First try resetting Internet Explorers options, do this by | | | | through all the settings. Diagnosing a bad connection |
| opening up your control panel. Select "Internet Options". | | | | can be hard even for the most seasoned IT |
| In this window click on the "Advanced" tab, near the | | | | professional, so do not become disheartened if the |
| bottom of this tab you should see a button that says | | | | above does not work for all issues. None of the above |
| reset. Click on it, Then click OK. Close Internet Explorer | | | | is detrimental to your machine, the netsh command |
| then restart the computer again. Try your Internet. | | | | simply tells windows to rebuild the TCP/IP portion of |
| If the above does not work then there may be a | | | | your network on the next start up. Just remember if |
| problem within Windows 7's network. So you will want | | | | you disable your security software while |
| to try resetting that as well. To accomplish this, you will | | | | troubleshooting to re-enable it once everything is |
| first need to open the run window. To do this press | | | | working again. Or remove it and install a different |
| and hold the windows logo key, and while holding it | | | | program to take its place. |
| press the letter R. You should see the "Run/Open" | | | | If you are using a dialup connection as apposed to a |
| window appear. Type the following into the line, then | | | | broad band connection you may even want to try |
| click OK.netsh int ip reset log.txt | | | | deleting and re-creating the connection itself. For dialup |
| When you click OK you should see a black screen | | | | connections some bits of information are stored |
| come up, stay open for a moment or two, then | | | | directly inside of the actual connection and not within |
| disappear. After this window goes away go ahead | | | | Windows 7 itself. Deleting and re-creating these |
| and restart the computer again. Let Windows 7 fully | | | | connections can some times fix Internet problems on |
| load, then open up Internet Explorer and try the Internet | | | | any version of Windows. |
| connection again. | | | | Also bear in mind, any type of parental software or |
| If this does not do it you can try flushing your DNS | | | | Internet monitoring software that is installed could be |
| cache. To do this you will need to open the Run/Open | | | | causing browsing issues as well. These types of |
| window the same way as described above. However | | | | programs need low level access to your connection |
| this time type the following into the window then click | | | | and because of this they can cause issues when |
| ok.ipconfig /flush_dns | | | | Windows 7 attempts to open an Internet resource. |
| Another black screen will appear for a moment or | | | | One last item that bears mentioning, User Accounts. |
| two, then it will disappear. Go ahead and restart the | | | | Make sure that you are logged into an Administration |
| computer and let Windows 7 fully load back to the | | | | account when trying any of the suggestions here. To |
| desktop before trying your Internet again. | | | | check your account type, open up your control panel |
| If at this point your connection is still not working | | | | and you should see a "Users" section. Simply open it |
| properly you will want to go over any security | | | | and verify that you are in an administration account. If |
| software you have installed. Typically new computers | | | | you are not, you may need to contact the location you |
| will come with Norton Internet Security or McAfee | | | | purchased the PC from for instructions on accessing |
| Internet Security pre-installed. Open up the control | | | | the Admin account. |
| panel for either program and look for things like | | | | |