| The great thing about technology is that we can do | | | | immediately because you still do not have outbound |
| things we may never have imagined. The vastness of | | | | call capability. Timely reporting of service failures will |
| new technology affords us communication systems | | | | facilitate quick repairs and even quicker system |
| that make our lives easier and offer unlimited business | | | | recoveries. |
| capabilities. But the complexity of our new abilities also | | | | When you have intermittent problems with your T1 |
| means we have to know how to troubleshoot and | | | | lines such as periods of echo-ear, dropped calls, or |
| maintain an intricate collection of equipment and | | | | fading in and out be sure to track the time of these |
| hardware. Troubleshooting your T1 line is something | | | | calls, the exact nature of the problems, and the length |
| everyone needs to know. | | | | of the occurrences. After you have developed a "call |
| Because T1 lines carry both data and voice information | | | | sample" log of 4-5 issues, make your report to your |
| and are among the most complex components of | | | | carrier, again getting the above stated information. |
| your communication system you need to know how | | | | Your carrier will alert your agent to all issues you |
| to handle outages, disruptions, and failures. The most | | | | report. |
| important thing to remember is that your carrier is | | | | As with voice problems, you need to report directly to |
| available to you 24/7. Before business hours, the | | | | your carrier any data outages. You carrier can then |
| weekends, late at night-your carrier is ready for your | | | | perform internal tests to "clean the loop" of any data |
| call. When you do have to contact your carrier there is | | | | transmission problems. |
| some important information you need to get: the name | | | | Your carrier and agent work together to ensure a |
| of the representative taking your call, the time, and the | | | | seamless voice and data experience for your |
| ticket number. Whenever you directly contact your | | | | company. Write out all carrier reporting protocols and |
| carrier get this information and write it down. | | | | send them to all your employees. Also make sure to |
| In the event of a total failure, it is essential to contact | | | | keep them posted or on file. Delayed reporting is a |
| your carrier immediately. You should be aware that | | | | mistake and all employees with high level system |
| your T1 line carries a fail-safe feature. Inbound calls are | | | | responsibilities must avoid such costly delays. With |
| remotely call forwarded to a predetermined | | | | good monitoring and maintenance you will get the most |
| destination. But this time of event needs to be reported | | | | from your T1 line. |